By Bill Burton
One of the quickest changes to the casinos over the last few years has been the transition to coinless slot machines. Some of the casinos call it the EZ-Pay system while some call it TITO whichstands for Ticket In Ticket Out. Instead of feeding coins into the machine you place any denomination bill in the bill receptor and the machine registers the appropriate amount of credits. Whenyou hit the button to cash out a voucher is printed with the amount of payout which you can redeem at the cashiers cage or redemption machine. All of the new machines being made have thisfeature.
The change to a coinless system became a necessity because of the advent of the multi–denomination machines. The casinos also favored them because it allowed them to cut labor costs by havingto hire less slot attendants and change people.
The casinos made a conscience effort to make sure the new coinless system would be accepted by the players. Many casinos added numerous redemption kiosks around the casino floor. This makes itfaster and more convenient for players to cash in their vouchers. Players no longer have to lug buckets of dirty coins across the casino floor and wait in line for a cahier to count them.
Players also don’t have to worry about a machine running out of coins while they are cashing out. In the past the biggest complaint amongst slot players was the time they had to wait for ahopper fill especially when the casino was crowded. The TITO system has eliminated this problem.
When coinless slots were first introduced onto the casino floor the main complaint from the players was the inconvenience when switching machines. If they wanted to switch machines they I hadto take my voucher over to the cashier and convert it back to money to put in the next machine. Fortunately, this issue was quickly addressed and in many of the newer coinless machines you areable to place a voucher from one machine directly into another. If you are in hurry when you cash out you can even just put the voucher in your wallet or purse and use it when you playlater.
This however can cause a problem if you forget to cash it in before you head for home especially if you are visiting a casino in another State. A few weeks ago I received an email from a personwho had forgotten to redeem a slot voucher while on vacation in Las Vegas. He told me it expired in 60 days and wanted to know how to cash it in since he would not be going back to Las Vegas inthat time.
I had never forgotten to cash in a coupon and I just assumed that you could mail it into the casino and they would send you the money. I learned that this was not the case at every casino. Infact while doing some research I found that the policies for dealing with forgotten slot vouchers varies not only from casino to casino but State to State even among casinos owned by the samegaming companies.
I called several casinos around the country and asked to be connected to the main casino cage. In each instance I asked for their policy for redeeming a voucher that a player forgot to cash in.Here is a sample of my findings.
Casino Policies - At Foxwoods in Connecticut the ticket/vouchers from the slot machines are good for 240 days. If you forget to cash one in you can mail it in to collect your money.
Harrah’s is one of the biggest national gaming companies and I called several of their casinos to check their policies. When I called the casino in Atlantic City I was told that the EZ Payvouchers did not expire but if I wanted to redeem one after 90 days I would have to go to the main cage to cash it. At Harrah’s in Las Vegas the vouchers are good for 90 days and they even havean address printed on the back with instructions for mailing in the voucher.
Boyd Gaming is another national company and their policies differ at casinos around the country. At Sam’s Town in Tunica, MS the slot vouchers are good for 60 days and if you forget to redeemone you can mail it in to collect your money. This is not the case at the Fremont, another Boyd property in downtown Las Vegas. I was told that the slot vouchers at the Fremont expire in 30days and there is no way to mail them in or redeem them other than in person.
When I called the Mirage in Las Vegas I was told that their vouchers were good for 90 days but there was no way to mail them in. A player must cash it or lose it.
Subject to Change - Because the policy for redeeming slot vouchers varies so much you should call the casino if you find yourself with a ticket you forgot to cash. The casinos also change theirpolicies at times so even the information I mention could change at a moment’s notice.
What You Can Do - If you should find yourself with a voucher from a casino with a “no-Mail policy” all may not be lost. If you are a regular player at the casino my advice would be to call andask for a casino host if you don’t already have one. Explain the problem with the host. The casino host wants to do everything possible to retain their good players and they may be able to workout a solution for you.
To avoid forgetting the vouchers you should redeem them when you get done playing. I like to do this because I can enter the information in my log book after I cash my voucher. If you want tosave them to play later then make it a habit to redeem your vouchers at the end of the day before heading to your room. When you get ready to check out of your hotel make sure take a look inyour wallet for any vouchers you may have forgotten.
Consistent Policies - If the casinos wanted to make the TITO system more player friendly they could make the vouchers interchangeable among the properties they own. I realize however that thismay not be possible for accounting purposes. They could however initiate a policy that would be consistent among all of their casinos.
Until Next time remember:
Luck comes and goes.....Knowledge Stays Forever.

• Casino Vouchers To Print
• Online Casino Cash Out
• Forgot To Cash Out Casino Vouchers

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• In each instance I asked for their policy for redeeming a voucher that a player forgot to cash in. Here is a sample of my findings. Casino Policies. At Foxwoods in Connecticut the ticket/vouchers from the slot machines are good for 240 days. If you forget to cash one in you can mail it in to collect your money.

Bill Burton is the author of “1000 Best Casino Gambling Secrets” and 'Get the Edge at Low Limit Texas Hold'em' available online at www.billburton.com. He an instructor for Golden TouchCraps: www.thecrapsclub.com

LOTTERY

Will Resorts World be able to sell and cash lottery tickets?
Play & Cash transactions under $600 can now be cashed at Resorts World Casino New York City between the hours of 8am-10pm daily.

Cash Out Speed Options Cash App offers standard and Instant deposits. If your debit card doesn't accept Instant Deposit, you will be refunded any Instant Deposit fees and your deposit will arrive in your bank account in 1-3 business days.

Valid ID must be presented In order to cash NYS Lottery tickets. Non-expired acceptable forms of identification are as follows:

• State issued non-driver ID
• Driver's license
• Driver Learner's permit
• State/Government ID
• IDNYC municipal ID card
• US/Foreign Passport
• Military ID
• Permanent Resident/Green Card
• Certificate of Citizenship
• Birth Certificate and a form of photo ID with Name

Lottery tickets can be purchased at NYS Lottery machines or designated windows of the Lottery Cage.
What if I have old slot tickets?
For slot tickets that are 45 days beyond the issued date, appointments are required. To make an appointment, click here.

HEALTHY AND SAFETY PROTOCOLS
Will there be any changes to the hours of operation?
The gaming floor will be operating open daily from 8am-10pm. The Genting Rewards Club will be open daily from 8am-10pm. Our Food Court and Good Friends Noodle House are now open however, our retail store will not reopen at this time.
Can guests come to Resorts World New York City if they don't live in New York?
To protect New York's containment of COVID-19, guidelines have been established for out of state travelers. You can read the specifics of these guidelines here. Guests traveling from other states, with the exception of states that are contiguous with New York, will not be permitted to visit Resorts World Casino New York City until they have completed the mandatory guidelines.
Where can I review your safety protocols?
You can read our 21-point safety plan here.
Will the casino adhere to social distancing protocols like the use of personal protective equipment (PPE)?
We require that everyone on property wear a mask. Regulations for your safety and the safety of others will be followed. We encourage you to bring your own mask, but will have them available upon entry for purchase.
What will you do if a guest or employee comes to the property with a high temperature or symptoms of COVID-19?
Upon arrival, our security team will be conducting noninvasive temperature checks using thermal scanners for both guests and employees. Any guest or team members with a temperture above 100.4 degrees will not be permitted entry.
How often will you be cleaning the property?
The RW Clean Team will be regularly deployed to clean and disinfect high-touch areas for both guests and team members throughout the property. Sanitation stations equipped with hand sanitizer and sanitizing wipes are located on the casino floor and throughout the property to encourage frequent hand washing and allow guests to clean common areas before touching.
How will Resorts World Casino New York City communicate new health and safety protocols to onsite guests?
We are following closely the guidelines and recommendations set forth by the Department of Health and the Centers for Disease Control. Our new health and safety protocols will be communicated via signage across the property highlighting the guidelines that have been put into place.

CASINO/GAMING
Is my PIN still the same?
Yes. If you forgot your 4-digit PIN, stop by Genting Rewards to reset it. While there, make sure to update your account if there's been any changes to your contact information.
Did my Comp Points expire?
No. Points only expire after inactivity. During this time that we were on pause, your points have also been placed on pause. Any points that were to expire due to inactivity will not expire for an additional 120 days following re-opening.
Has my card level changed?
Your card status as of April 1, 2020 will be valid through June 30, 2021. Refer to your offer panel to see your current card level.
Where are my offers?
Your Free Play offers are included in this mailer, and are on your account. Any previous Free Play offers communicated prior to closing are no longer available. Your new offers have current valid dates to ensure you have the very best we have to offer.
My card expired and/or I need a replacement card.
As all Gold, Platinum and Black cards expired in April, please come to Genting Rewards with your valid photo ID for a new card.
What is the age requirement to play slot machines or electronic table games?
Guests under 18 years of age are not allowed at Resorts World Casino NYC. This includes the gaming floor, dining outlets, and general property. Consumption of alcoholic beverages is limited to guests 21 and older.
Please bring a valid photo ID in the event you are asked to provide proof of your age.
What forms of ID are accepted?
We accept non-expired:

• State issued non-driver ID
• Driver's license
• IDNYC municipal ID card
• Passport
• Military ID
• Permanent Resident/Green Card

Are there special offers for players?
Genting Rewards is our player's club and membership is free with a valid photo ID. Guests that sign up and use their card during play will earn points to use for food, events and in our retail store. Additional benefits are available based on qualified play. Learn more about these benefits here.

How can I obtain my win/loss statements?
You can request the most current year's win/loss statement here.

All statements will be mailed to the address listed on your Genting Rewards account.

How many games are at Resorts World Casino New York City?
We have over 6,500 slot and table game machines on 3 spacious floors.

What kind of electronic table games do you have?
Our games include Blackjack, Three-Card Poker, Craps, Roulette, Bacarrat and Sic Bo.

Casino Vouchers To Print

What is the best way to receive information about Resorts World Casino New York City?
We send active Genting Rewards members e-newletters with their offers on a monthly basis. Make sure to provide your email address when signing up for your free membership. Email addresses can be updated at any time by visiting the Genting Rewards counter.

Don't have a membership? Follow us on Facebook & Twitter for the latest news.

Online Casino Cash Out

Why don't I receive promotional offers in the mail anymore?
All promotional offers are based on an individual's gaming activity/history. To receive offers, your Genting Rewards card must be used every time you play. For specific questions on your account, please visit the Genting Rewards counter with your valid photo ID.

Where and how do I redeem promotion offers?
Your offers are available via a voucher which can be printed at any red Genting Rewards kiosks in the Casino. You will need your Genting Rewards card and your PIN# to redeem. Note: Only your primary card can be used to redeem/print your voucher (NOT the card with an asterisk *).

Cards with the asterisk (*) can only be utilized to earn points/track play.

How do I redeem my gaming vouchers after I cash out from a slot or table game machine?
All vouchers may be redeemed at a ticket redemption kiosk or at the casino cashier within 45 days of the date the voucher is printed. After 45 days, the voucher must be redeemed at either the Lottery Claim Center next to the Food Court or at a New York Lottery Office:

The Lottery Claim Center is open daily from 10 am – 6 am. The New York City Lottery Office is located at 15 Beaver St. New York, NY 10004 and hours are Monday - Friday from 9 am - 4:30 pm.

GENERAL INFORMATION

Where can I get information on your bus and public transit options?
There are several options for easy access to the casino. Please visit our Getting Here page to determine your best route.
Are your restaurants open?
Per Governor Cuomo's latest guidelines on indoor dining, our food and beverage options are not currently available. We look forward to bringing them back once we are able to.

What is the admission and parking cost?
There is no admission charge to enter the casino. Free parking is available on our self-parking surface lots. Garage parking is free for all Genting Rewards members.

Are ATMs available?
Yes, ATMs are located throughout the Casino.

What type of currency is accepted?
Our games accept U.S. dollars and gaming vouchers received through the Promotions department or purchased at the casino cage or received when you cash out of a game.

Forgot To Cash Out Casino Vouchers

Are free alcoholic beverages served?
Per New York State guidelines, we are not permitted to serve beverages on the casino floor at this time.

Are wheelchairs available?
No, but the casino is wheelchair-user friendly with designated parking spaces, ramps and restrooms.

Can I smoke inside the casino?
In compliance with New York State law, smoking is not permitted inside the gaming facility or any indoor area at Resorts World Casino New York City. Designated smoking areas outside are available with access from both gaming floors.

What hotels are nearby?
We are located near JFK International Airport with several hotels nearby. Learn more about these hotels here.

What is your policy on ethical and honest conduct?
Click here to learn more about our Anti-Bribery & Anti-Corruption Policy.

Still need assistance? Our call center is happy to answer additional questions at 888-888-8801.